FAQ

Frequently Asked Questions

_{For how long can I
access an online learning course?}
_{It depends on the course. Most online learning
courses are accessible for 90 days, while Signature Program
courses are accessible for 6 months.}

_{Can I login multiple times and on different computers to complete the course?}
_{Yes. You can start
the course on one computer and complete it
on another computer. You can
log in as many times as you would like while
you have access to the course.}

_{I do not know my username and password, what do I
do?}
_{Please contact NHPCO’s provider solution center at}_{solutions@nhpco.org}_{or 800-646-6460}

_{Can I work offline?}
_{No, you must be connected to the internet
to complete your courses}

_{Is special equipment required?}
_{All
you need to take part is a computer and Internet connection.
Be sure that the audio is set to
the volume you desire.}

_{How is the audio projected?}
_{Audio (sound)
is projected through your computer speakers.
Be sure your computer is equipped
with speakers or a headset for maximum participation.}

_{Can I purchase multiple courses at
the same time?}
_{Absolutely! You can make multiple purchases from our website:}_{www.nhpco.org/education}

_{How do I
earn continuing education credit?}
_{Continuing Education credit (CE/CME), as applicable, is available immediately upon completing
the course. Go to your transcript from your portal page on
the left menu bar and print certificate.}

_{Who is eligible to receive continuing education/continuing
medical education?}
_{NHPCO courses are designed for individual
learning. Only the person who registered for the course will be able to
complete the course requirements and receive CE/CME credit upon successful
completion of the course.}
_{NHPCO provides opportunities for group
participation through its webinar series, where an unlimited number of people
are able to receive credit for participating:}_{www.nhpco.org/education/webinars}

_{I’m having trouble with pop-up blockers; what do I
do?}
_{Please ensure that all pop-up blockers are
turned off. You can turn off all pop-up blockers by holding down the control
(ctrl) key on your keyboard. Keep it held down until a new browser window
opens. You can also turn off pop-up blockers by clicking on “tools” from the
top menu bar of the web page, then select pop-up blocker and proceed to
disable.}

_{Contact Us}
_{Online Learning Support}
_Email_{nhpco.support@webcourseworks.com}_{or call 833-920-1759}
_{Phone Support Hours: Monday - Friday | 8:00 a.m.
- 7:00 p.m. (ET)}

_{Login and Account Information}
_{solutions@nhpco.org}