Frequently Asked Questions


For how long can I access an online learning course? 
It depends on the course. Most online learning courses are accessible for 90 days, while Signature Program courses are accessible for 6 months.
Can I login multiple times and on different computers to complete the course? 
Yes. You can start the course on one computer and complete it on another computer. You can log in as many times as you would like while you have access to the course.
I do not know my username and password, what do I do? 
Please contact NHPCO’s provider solution center at  or 800-646-6460
Can I work offline? 
No, you must be connected to the internet to complete your courses
Is special equipment required? 
All you need to take part is a computer and Internet connection. Be sure that the audio is set to the volume you desire.
How is the audio projected? 
Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or a headset for maximum participation.
Can I purchase multiple courses at the same time? 
Absolutely! You can make multiple purchases from our website:
How do I earn continuing education credit? 
Continuing Education credit (CE/CME), as applicable, is available immediately upon completing the course. Go to your transcript from your portal page on the left menu bar and print certificate.
Who is eligible to receive continuing education/continuing medical education?  
NHPCO courses are designed for individual learning. Only the person who registered for the course will be able to complete the course requirements and receive CE/CME credit upon successful completion of the course.  
NHPCO provides opportunities for group participation through its webinar series, where an unlimited number of people are able to receive credit for participating:
I’m having trouble with pop-up blockers; what do I do? 
Please ensure that all pop-up blockers are turned off. You can turn off all pop-up blockers by holding down the control (ctrl) key on your keyboard. Keep it held down until a new browser window opens. You can also turn off pop-up blockers by clicking on “tools” from the top menu bar of the web page, then select pop-up blocker and proceed to disable. 
Contact Us 
Online Learning Support
Email or call 833-920-1759
Phone Support Hours: Monday - Friday | 8:00 a.m. - 7:00 p.m.  (ET) 

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