Integrated Care Management Certificate Program
- Provide a framework for hardwiring ICM in the provider’s operational practice at all levels with specific process measures to ensure model fidelity (e.g., patient goals, use of Situation, Background, Assessment, Recommendation [SBAR], use of teach-back, timely initiation of care).
- Provide a framework for hardwiring ICM supporting the provider’s achievement of outcomes of better care, better health, and lower cost (e.g., improvement in clinical quality measures, patient satisfaction, patient engagement, re-hospitalization rates, emergency department utilization).
Subject Matter Expert
Jennifer Devine, RN, BSN | Sutter Health
Suzanna Llamado, RN, PHN, MSN | Sutter Health
Aubrey Malilay, MSW | Sutter Health
Jessica Ragadio, RN | Sutter Health
Ana Rodriguez, MSW | Sutter Health
Sarah Bal, CAE | NHPCO
Rory Farrand, MS, MA, MSN, APRN-BC | NHPCO
Praba Koomson, DNP, MSc. GPPH, CNE, RN | Sutter Health
None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
CE/CME Credit Hours
Nurse: NHPCO is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
NHPCO designates this enduring material for a maximum of 4.75 contact hours. Nurses should only claim the contact hours commensurate with the extent of their participation in the activity.
Physician: NHPCO is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
NHPCO designates this enduring material for a maximum of 4.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the sessions attended that were certified for physician credit (AMA PRA Category 1 Credit(s) TM). It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.
*including bereavement professionals, counselors, physician assistants, quality professionals, social workers, spiritual care givers, etc.
Nurse 12.5 Contact Hours
In order to complete this online activity and obtain CE/CME credit, each participant must complete each module in sequence; partial CE credit is not available. Each participant must watch all module videos, review the references and resources provided, evaluate the overall course, and request CE before the expiration of their registration.
September 1, 2022
August 31, 2025