Integrated Care Management Certificate Program




This course was created in collaboration with Sutter Health. The program will review the Integrated Care Management (ICM) model which is a is a person-centered, evidence-based care delivery model that provides care coordination and support across providers, settings, and time. Participants will see how the ICM model further defines the requisite practices and competencies needed to engage patients through the provision of person-centered, health literate care. This course will also show how the ICM model relies on highly functional teams that place the individual at the center in order to achieve great health results. Sign up now!




12.5 hours

Learning Outcomes
    • Provide a framework for hardwiring ICM in the provider’s operational practice at all levels with specific process measures to ensure model fidelity (e.g., patient goals, use of Situation, Background, Assessment, Recommendation [SBAR], use of teach-back, timely initiation of care).
    • Provide a framework for hardwiring ICM supporting the provider’s achievement of outcomes of better care, better health, and lower cost (e.g., improvement in clinical quality measures, patient satisfaction, patient engagement, re-hospitalization rates, emergency department utilization). 

Subject Matter Expert


Jennifer Devine, RN, BSN | Sutter Health

Suzanna Llamado, RN, PHN, MSN | Sutter Health

Aubrey Malilay, MSW | Sutter Health

Jessica Ragadio, RN | Sutter Health

Ana Rodriguez, MSW | Sutter Health





Sarah Bal, CAE | NHPCO

Rory Farrand, MS, MA, MSN, APRN-BC | NHPCO

Praba Koomson, DNP, MSc. GPPH, CNE, RN | Sutter Health



None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.


CE/CME Credit Hours


Nurse: NHPCO is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this enduring material for a maximum of 12.5 contact hours. Nurses should only claim the contact hours commensurate with the extent of their participation in the activity.



Nurse 12.5 Contact Hours




In order to complete this online activity and obtain CE/CME credit, each participant must complete each module in sequence; partial CE credit is not available. Each participant must watch all module videos, review the references and resources provided, evaluate the overall course, and request CE before the expiration of their registration. 




Member Price

Non-Member Price


Additional Info

Release Date
September 1, 2022


Expiration Date
August 31, 2025