Hospice Quality Certificate Program

This program covers the basics of healthcare compliance, including a review of the federal hospice regulations, compliance as the foundation of a quality hospice program, and the connection between compliance and quality outcomes. In addition, topics include the nuts and bolts of hospice quality measurement, self-assessment, continuous performance improvement, the federal hospice and quality reporting program, and best practices to apply to your hospice program to ensure high quality patient and family care.

Nurse, Physician, Certificate of Participation for Non-physician Healthcare Professionals

14.0 hours

Learning Outcomes
  • Discuss compliance and federal regulations as the foundation of a quality hospice program
  • Examine the federal hospice regulations as the framework for care within the Medicare Hospice Benefit
  • Identify the relationship between compliance, ethics, and hospice quality outcomes
  • Examine the requirements and considerations for a high functioning QAPI program
  • Review strategies for self-assessment, performance improvement, and quality outcomes monitoring
  • Discuss the HQR program and strategies for performance improvement

Subject Matter Expert


Jean Acevedo, LHRM, CPC, CHC, CENTC, AAPC Fellow | Acevedo Consulting
Ann Marie Akerman, BSN, MBA, RN | Hospice & Community Care
Tarie Kendall | Blessing Hospice & Palliative Care
Jennifer Kennedy, EdD, MA, BSN, RN, CHC | NHPCO
Natalie McNeal, MBA, MHA | Wellstar Community Hospice
Judi Lund Person, MPH, CHC | NHPCO
Meg Pekarske, JD | Husch Blackwell LLP
Sylvia L. Singleton, RN, CHC | Caris Healthcare
Kim SkehanRN, MSN, HCS-D | Simione Healthcare Consultants
Eugenia Smither, RN, CHC, CHE, CHP | Bluegrass Care Navigators
Jennifer Vennare, MSN, BSN, RN | UPMC Family Hospice and Palliative Care


Carrie Hoover | NHPCO
Jennifer Kennedy, EdD, MA, BSN, RN, CHC | NHPCO
Judi Lund Person, MPH, CHC | NHPCO


None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

CE/CME Credit Hours

Nurse: NHPCO is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

NHPCO designates this enduring material for a maximum of 14 contact hours. Nurses should only claim the contact hours commensurate with the extent of their participation in the activity. Accredited status by ANCC refers only to continuing nursing education activities and does not imply endorsement of any commercial product displayed in conjunction with this activity.

Physician: NHPCO is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

NHPCO designates this enduring material for a maximum of 14 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Quality Professional: This program has been approved by the National Association for Healthcare Quality for a maximum of 14 CPHQ continuing education credits for this event.

Certificate of Participation for Non-physician Healthcare Professionals: For participants* whose disciplines are other than nurse and physician, you may request a Certificate of Participation for Non-physician Healthcare Professionals to submit to your accrediting bodies/licensing boards for continuing education credit. This certificate will indicate the sessions attended that were certified for physician credit (AMA PRA Category 1 Credit(s) TM). It is the responsibility of participants to submit the certificates to their accrediting bodies/licensing boards for approval. Unfortunately, NHPCO cannot guarantee its acceptance. To receive this certificate, you must complete all CE/CME requirements and indicate your desire to receive this certificate on the evaluation form.

*including bereavement professionals, counselors, compliance officers, physician assistants, social workers, spiritual care givers, etc


Nurse 14 Contact Hours

Physician 14 AMA PRA Category 1 Credits™


This course offers CE/CME credit for Nurses, Physicians, Quality Professionals, and a certificate of participation for Non-Physician Healthcare Professionals. 

To receive CE/CME credit, each participant must complete each module in sequence; partial CE/CME credit is not available. Each participant must watch all module videos, review the references and resources provided, explore the discussion forums, score a minimum of 70% on the post-test (two attempts), evaluate the overall course, and request CE/CME before the expiration of their registration.


Member Price

Non-Member Price

Additional Info

Release Date
January 1, 2021

Expiration Date
December 31, 2023