Inclusion and Access: The Managers Role



Hospice managers play a key role in their organization’s practices regarding inclusion and access. Managers must demonstrate the core hospice values of inclusion as leaders and change agents. Inclusion is a cornerstone of all programs, services, policies and procedures. Inclusion means changing the current paradigm from one of offering services and marketing them to communities to one of including members of diverse and underserved populations throughout the organization. Ensuring access requires that you honestly assess yourself, your organization and your community with open eyes and a willingness to admit that there is work to be done.

Inclusion and access matter because they enhance organizational culture, improve employee satisfaction and retention, and increase organizational flexibility and creativity. This module will lead you through self, organizational and community assessments. It will help you determine where you have successes to celebrate and challenges to address. Though your participation, you will become more aware and attuned to the importance of inclusion and access and gain resources to help you influence the development of an inclusive organization.



1.0 hours

Learning Outcomes
  • Assess themselves, their organizations, and their communities with respect to inclusion and access.
  • List strategies to promote an inclusive organization.
  • Identify the characteristics of an inclusive administration. 
  • Discuss considerations for recruiting and retaining an inclusive workforce.
  • Identify inclusiveness and access factors that impact quality. 
  • Initiate an action plan to promote inclusion and access in their organizations.


Subject Matter Expert

Christin (Coco) O’Shaughnessy, MSW

Christin (Coco) O’Shaughnessy currently works as a consultant to the National Hospice and Palliative Care Organization (NHPCO).  She previously was the Consumer Programs and Services Director at NHPCO, and oversaw the Consumer Services Center, which provides support and resources to consumers and professionals regarding end-of-life care issues. She developed end-of-life and caregiving content for consumer materials and managed partnerships with external organizations which included end-of-life trainings for professionals.   Prior to joining NHPCO in 2003, she was a hospice social worker at Cedar Valley Hospice for five years and before that, a social worker in long-term care, at both assisted living and nursing facilities.  Coco has been working in end-of-life care for over 15 years and enjoys focusing on consumer and professional outreach and education.

Planners: Barbara L. Bouton, MA, FT and Jennifer Kennedy, MA, BSN, RN

None of the planners or faculty for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.


CE/CME Credit Hours


Nurse: NHPCO is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

NHPCO designates this live activity for a maximum of 1 contact hours. Nurses should claim only the contact hours commensurate with the extent of their participation in the activity. 

1.0 Contact Hour



In order to complete this online activity and obtain CE credit, participants must view the course in its entirety, correctly answer quiz/test questions (as appropriate) and complete the evaluation. You will have 90 days to access this course from the date of purchase.



Member Price

Non-Member Price


Additional Info

Review Date
September 1, 2021


Expiration Date
August 31, 2024